The Complaint Department Is Human
On training your replacement while hoping you're the exception
The performance review reads: “Not maximizing AI augmentation.”
Sarah’s discovering something about herself she didn’t want to know: she’s been hired to be a human error message. When the machine fails, she appears. When it succeeds, she disappears. The metrics don’t lie... 90 seconds for the AI, 12 minutes for her. What the metrics don’t say is that she…
